![]() Note: If you are somehow unable to delete these folders, you may have to kill any Razer Synapse related processes running in your task manager.ģ. These folders are hidden by default, so please be sure to unhide them by accessing "Folder Options", then, go to the "View" tab and select "Show hidden files, folders, and drives." Delete all files in C:\\Program Files (x86)\\Razer\\Synapse and C:\\ProgramData\\Razer\\Synapse directories. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Program and Features.Ģ. Once log collection is done, proceed to clean install procedure below.ġ. If the file is too large to be attached in the email, please upload it on Google Drive and share the link to us. The log collector will generate a file on your desktop. Please download the log collector from the link below, and the. Prior to completely installing Synapse, please send the log details to us. We would like to set your expectation that if we clean install Synapse, all the profiles, macros and keybinds you set will be deleted, and you will start from a clean slate. If the issue continues after you carried out Repair Synapse procedure, please proceed to the next step. After repair completion, launch Synapse and check if issue is the same. ![]() Click on Repair and wait for repair completion.ĭ. Select Razer Synapse and click Uninstall/Change.Ĭ. Go to Control Panel > Programs > Programs and Features.ī. If the problem is caused by Synapse glitch, we will first attempt to repair Synapse.Ī. If the software is up-to-date, proceed to the next step. If an update is available, install updates.ĥ. Click on ''Check for Updates'' to check if an update is available.Ĥ. Under ''Settings'', click on ''About''.ģ. Click on the gear/cog icon at the upper right side of Synapse dashboard.Ģ. Then just click on Check for updates and let Windows find and install (if available) updates.ġ. Go to Control Panel and then to System and Security.ģ. If the issue continues, proceed to the next step.ġ. NET frameworkĪfter the updates, restart computer. Please click on the links below to update your Visual C++ and. Please follow the step-by-step instructions below. Are you ready? Let's start troubleshooting! We will now provide you the troubleshooting steps, which will take a couple of minutes for you to perform. Use a test account to isolate if the problem is caused by account-related issue. Install necessary updates on both Windows and Synapse software.Ģ. We understand that you have done a lot of reinstalling procedure in an attempt to fix the issue, but advice that you do it one more time to further isolate the problem. It is possible that the problem might be caused by hardware-related or software-related issue, or it might be that uninstalled updates in Synapse or OS. Are we understanding the concern correctly? We have received your Problem Ticket, and we understand that you are experiencing audio issues using your Kraken TE whenever Synapse 3 is running in the background.
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